Refund Policy
30-Day Return Policy
We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.
We do not accept returns, except in the case of defective or damaged goods in their original packaging. You must also provide the receipt or proof of purchase for a refund in such cases.
How to Start a Return
To initiate a return, please contact us at:
Email: support@poochycat.shop
If your return is accepted, we will provide:
-
A return shipping label
-
Instructions on how and where to send your package
Items returned without prior authorization will not be accepted.
You can always contact us for any return questions at support@poochycat.shop.
Damages and Issues
Please inspect your order upon receipt.
Contact us immediately if your item is:
-
Defective
-
Damaged
-
Incorrect
We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns in the following cases:
-
You simply chose the wrong product
-
The product is not defective or damaged
-
Sale items or gift cards
Exchanges
The fastest way to get the item you want is to:
-
Return your original item (if accepted)
-
Make a separate purchase for the new item
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
-
Approved refunds will be issued automatically to your original payment method
-
Please allow some time for your bank or credit card company to process the refund
-
The product must be returned to the original address for the refund to be processed