Accessability Statement

GENERAL

Poochy Cat strives to ensure that its services are accessible to people with disabilities. Poochy Cat has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Poochy Cat is committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The eSSENTIAL Accessibility platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading.

TESTING ENVIRONMENTS

To ensure that our customers’ accessibility needs are being met across a diverse set of shopping environments, the following environments and tools have been selected as part of our testing strategy.

Tool / Assistive Technology — Browser — Device OS — Assessment Type

  • VoiceOver — Safari — macOS — Website

  • VoiceOver — Safari — iOS — Website

  • NVDA — Chrome — Windows 10 — Website

  • Colour Contrast Analyzer — Chrome — Windows 10 — Website

  • aXe (Browser Plugin) — Chrome — Windows 10 — Website

  • Responsiveness — Safari — iOS — Website

  • Keyboard accessibility + NVDA — Chrome — Windows 10 — Website

SUPPORTED ENVIRONMENTS

To ensure that our customers’ accessibility needs are being met across a diverse set of shopping environments, the same tools and platforms noted above are incorporated into our testing strategy.

DISCLAIMER

Poochy Cat continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for all people, including those with disabilities.

Despite our efforts to make all pages and content on Poochy Cat fully accessible, this is a work in progress. To the extent any content is not fully accessible, this may be a result of Poochy Cat not having found or identified the most appropriate technological solution.

Under such circumstances, we will work diligently to remedy any inaccessibility.

HERE FOR YOU

If you are experiencing difficulty with any content on PoochyCat.shop or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

CONTACT US

If you wish to report an accessibility issue, have any questions, or need assistance, please contact customer support as follows:

Email: support@poochycat.shop