Privacy Policy

This Privacy Policy describes how www.poochycat.shop(“Poochy Cat”, “we”, “us”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

A. Device Information

When you visit our Site, we automatically collect certain information about your device, including:

  • IP address

  • Web browser type

  • Time zone

  • Cookies installed on your device

  • Pages or products you view

  • Search terms

  • How you interact with our Site

Purpose:
To load the website properly and optimize your browsing experience.

Source:
Automatically collected using cookies, log files, and tracking technologies.

Shared with:
Our ecommerce provider, Shopify.

B. Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing address

  • Shipping address

  • Payment information (credit/debit card, PayPal, or other methods available at checkout)

  • Email address

  • Phone number

Purpose:

  • To process your order

  • Provide order confirmations

  • Provide customer support

  • Prevent fraud

  • Deliver products to you

  • Communicate updates or offers with your consent

Source:
Directly provided by you.

Shared with:

  • Shopify (store platform)

  • Payment gateways

  • Shipping & fulfillment partners

  • Email service providers

  • Fraud prevention tools

C. Customer Support Information

Any information you provide when contacting us (email, order details, images, etc.) is collected to help us support you.

2. MINORS

The Site is not intended for individuals under 18.
We do not knowingly collect data from minors.
If a child has provided us information, contact us at support@poochycat.shop to request removal.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to:

  • Provide products and services

  • Process payments

  • Ship orders

  • Communicate with you

  • Screen for fraud

  • Improve our Site

  • Send marketing emails (only with your permission)

4. SHARING YOUR PERSONAL INFORMATION

We may share your information with trusted service providers:

A. Shopify

Our store is hosted on Shopify.
You can read how Shopify uses customer data here:
https://www.shopify.com/legal/privacy

B. Other Trusted Partners

We share data only when necessary with:

  • Payment processors

  • Shipping companies

  • Email marketing providers

  • Customer service tools

  • Fraud prevention services

C. Legal Requirements

We may share information if required to:

  • Comply with laws

  • Respond to subpoenas or lawful requests

  • Protect our rights

We never sell Personal Information.

5. BEHAVIOURAL ADVERTISING

We use your information to deliver relevant ads and offers.

Opt-Out Links:

General advertising opt-out:
http://optout.aboutads.info/

6. DO NOT TRACK

Because there is no universal industry standard, we do not change our data use when a Do Not Track signal is detected.

7. COOKIES

We use cookies to:

  • Enable cart & checkout

  • Store login sessions

  • Track analytics

  • Improve your experience

You can disable cookies in your browser, but certain features of the Site may not work correctly.

8. YOUR RIGHTS

A. European Union (GDPR)

If you are an EU resident, you have the right to:

  • Access your Personal Information

  • Correct or update it

  • Request deletion

  • Request a copy (data portability)

To exercise these rights:
Email us at support@poochycat.shop.

B. California (CCPA)

If you are a California resident, you may request:

  • To know what Personal Information we hold

  • To correct it

  • To delete it

  • To request a copy of your data

We do not sell personal information.

To submit a request:
Email support@poochycat.shop.

9. DATA RETENTION

We retain order information for as long as necessary for legal, tax, and record-keeping obligations unless you request deletion.

10. CHANGES

We may update this Privacy Policy periodically to reflect changes in practices or regulations.

11. CONTACT US

If you have questions or complaints, contact us:

📧 Email: support@poochycat.shop